Shipping policy
- Oh baby uses third-party delivery agents to deliver your order. By placing an order, you agree that your contact details and delivery address may be shared with the delivery agent for the purpose of completing the delivery.
- We aim to deliver orders within the estimated delivery timeframes provided during checkout. However, delivery times are estimates and may change due to unforeseen circumstances. Except where required by applicable law, oh baby is not liable for any loss, damage, costs, expenses, or delays resulting from changes to the estimated delivery timeframe.
- Orders will be delivered to the delivery address provided during checkout. If you require delivery to more than one address, a separate order must be placed for each destination.
- Oh baby reserves the right to determine the locations and regions to which orders can be delivered.
- If the delivery agent is unable to deliver your order due to the size of the package, restricted access, or because delivery would be unsafe or impractical, you will be contacted by email and provided with instructions for collecting your order.
- If you do not collect your order within the period specified in the failed-delivery email, please contact the oh baby team for assistance. Additional charges may apply if redelivery is required.
- Please inspect your order immediately upon delivery to confirm that all items are correct and match your order. Any visible transit damage, defective items, missing items, or incorrect items must be reported to our team within 48 hours of delivery.
- If an item is confirmed to be defective, damaged, missing, or incorrect under our Exchange Policy, the replacement item will be delivered free of charge.
- Any person who accepts the delivery at the address provided during checkout will be considered authorized to receive the order on your behalf.
- Any applicable delivery fee will be charged in addition to the price of the products. A separate delivery fee applies to each order, including separate or consecutive orders. Orders cannot be combined after they have been placed.
- All prices and delivery charges are processed in Egyptian pounds.
- For orders delivered outside Egypt, additional taxes, customs duties, import fees, tariffs, or other government charges may apply. If the shipment exceeds the destination country's customs threshold and customs clearance is required, the logistics provider may also charge an administrative fee.
- Customers are responsible for paying all international taxes, customs duties, import charges, and related fees.
- International orders shipped outside Egypt are not eligible for exchange.
- Risk and ownership of the products pass to the customer once the order has been handed over to the delivery agent.
For delivery enquiries or to report a damaged, defective, missing, or incorrect item, please contact us at info@ohbabyeg.com.