Refund policy
- Please review your order carefully before submitting it. Once an order has been placed, it cannot be cancelled or returned. However, exchanges are accepted if you notify us by email within 5 working days of delivery.
To be eligible for an exchange, items must:- Be unused and unwashed
- Have all original tags and labels attached
- Be free from stains, odors, pet hair, and damage (unless reported to our team within 48 hours of delivery)
- Once your returned item is received and approved, a store credit equal to the value of the item will be issued. You may then use this credit to purchase a different size or item.
- Please note that exchanges are provided as store credit only. Due to high demand, we cannot guarantee the availability of a specific size or colour when your return is processed.
- Customers are responsible for all exchange shipping costs. We strongly recommend using a tracked shipping service and keeping a record of the tracking number.
- Oh baby is not liable for any items lost during return transit.
- Underwear and swimwear cannot be exchanged due to hygiene reasons.
- International orders shipped outside Egypt are not eligible for exchange.
- Items marked as excluded from change-of-mind returns, as well as products purchased from the Reduced section of the website, cannot be exchanged.
- Personalised items cannot be exchanged.
To request an exchange or report an issue, please contact us at info@ohbabyeg.com.